Terms of Service

Effective date: 6 July 2026 Last updated: 6 July 2026

These Terms of Service ("Terms") form a binding agreement between RadianPixelApps SRL ("RadianPixelApps", "we", "us") and you ("you", "Customer") regarding your use of Prime Invoice (the "Service") at primeinvoiceing.com.

By creating an account, subscribing to a paid plan, or using the Service in any way, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

1. Definitions

• "Service" — Prime Invoice, including the website, web application, free invoice maker, templates, AI features, and any related tools we provide at primeinvoiceing.com.
• "Account" — your registered user account on the Service.
• "Customer Content" — invoices, estimates, client records, expenses, time entries, products, logos, signatures, business profile data, and any other content you create, upload, or store via the Service.
• "Subscription" — a paid plan (Starter, Pro, or Max) under which you receive expanded access to the Service.
• "Free Tier" — use of the Service at no cost, subject to the limits described in Section 4.
• "Subprocessor" — a third party we use to deliver the Service, listed in our Privacy Policy.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. The Service is intended for use by businesses, freelancers, and self-employed individuals in connection with their commercial or professional activities.

If you are accessing the Service from a country where its use is restricted or prohibited, you must not use the Service.

3. Your account

3.1 Registration

To access most features, you must create an account by providing a valid email address and password, or by signing in with Google or Apple. You agree to provide accurate, current, and complete information.

3.2 Account security

You are responsible for keeping your password secure and for all activity that occurs under your account. You agree to:

• choose a strong, unique password;
• not share your account credentials with anyone;
• enable any additional security features we offer (such as multi-factor authentication, when available); and
• notify us immediately at privacy@primeinvoiceing.com if you suspect unauthorized access.

We are not liable for any loss resulting from unauthorized use of your account where you failed to keep your credentials secure.

3.3 Onboarding information

During onboarding, you may provide business information (legal name, address, tax ID, default currency, etc.). This information is used to populate invoices and configure the Service. You are responsible for the accuracy of this information.

4. Plans, pricing, and billing

4.1 Plans

The Service is offered in four tiers:

• Free — limited features and usage caps, no payment required.
• Starter, Pro, and Max — paid Subscriptions with expanded features and usage caps, billed monthly or annually.

The features, usage limits, and prices for each plan are described on our Pricing page. We may change plans, features, or prices at any time, with notice to existing subscribers as described in Section 4.5.

4.2 Free tier

The Free tier is offered at no cost and does not require payment information. Free users are subject to the limits published on the Pricing page (e.g., 5 invoices per month, 10 clients, 6 templates). When you reach a limit, you may upgrade to a paid plan or wait for the limit to reset (where applicable).

We may change the limits of the Free tier at any time. We may discontinue the Free tier with reasonable advance notice.

4.3 Subscriptions and payment

Paid Subscriptions are billed in advance, monthly or annually depending on the term you select. Payment is processed by Stripe. By providing payment information, you authorize us (through Stripe) to charge the applicable fees to your payment method.

All fees are stated exclusive of VAT and other applicable taxes, which will be added at checkout based on your billing country.

Subscriptions automatically renew at the end of each billing period at the then-current price, unless you cancel before the renewal date.

4.4 Cancellation and refunds

You can cancel your Subscription at any time from Settings → Subscription or by contacting us. Cancellation takes effect at the end of the current billing period; you retain access to paid features until then.

Refunds and the statutory right of withdrawal are governed by our Refund Policy. The Refund Policy is incorporated into these Terms by reference and prevails over these Terms in case of conflict on refund-related questions.

4.5 Price changes

We may change Subscription prices. For existing subscribers, price changes take effect at the next renewal and we will notify you by email at least 30 days before the change. If you do not agree to the new price, you may cancel before the renewal date.

4.6 Failed payments

If a payment fails (e.g., expired card, insufficient funds), we will retry the charge and email you. If payment is not received within 14 days of the original due date, we may downgrade your account to the Free tier or suspend access until payment is made. Customer Content is preserved during this period.

4.7 Taxes

Prices are exclusive of VAT and any other applicable taxes. Where required by law, we will collect VAT at the rate applicable to your billing country and remit it to the appropriate tax authority. You are responsible for any other taxes applicable to your use of the Service in your jurisdiction.

5. Customer Content

5.1 Ownership

You own all Customer Content. We do not claim any ownership of the invoices, estimates, client data, logos, or other business information you create or upload.

5.2 License to us

To operate the Service, you grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, copy, and process your Customer Content only as necessary to provide the Service to you (for example: rendering an invoice as a PDF, sending an invoice to your client, generating an e-invoice XML for submission, or running an AI feature you invoke on your own content).

This license terminates when you delete the Customer Content or when your account is deleted, subject to legal retention obligations described in our Privacy Policy.

We do not use your Customer Content to train AI models, sell to third parties, or for advertising.

5.3 Your responsibility for Customer Content

You are solely responsible for your Customer Content, including:

• ensuring it is accurate;
• ensuring you have the right to upload, store, and share it (e.g., logos, signatures, client contact information you obtained lawfully);
• complying with applicable laws (tax, accounting, data protection) when using the Service for invoicing your own clients;
• the legal validity, completeness, and tax compliance of any invoice you generate; and
• the accuracy of any e-invoice you submit through the Service to a government system.

5.4 Data export

You can export your Customer Content at any time in standard formats (CSV, JSON, PDF). On account deletion, you will have a reasonable opportunity to export before permanent deletion.

6. Acceptable use

You agree not to:

• use the Service to send fraudulent, deceptive, or illegal invoices;
• use the Service to harass, defame, or harm others;
• upload or transmit malware, viruses, or harmful code;
• attempt to gain unauthorized access to the Service, other users' accounts, or our infrastructure;
• reverse-engineer, decompile, or attempt to extract the source code of the Service (except to the limited extent allowed by law);
• scrape, crawl, or use automated tools to access the Service in ways that exceed normal interactive use;
• resell, sublicense, or rent access to the Service without our written permission;
• use the Service to create content that infringes intellectual property rights of others;
• circumvent usage limits, plan restrictions, or rate limits;
• impersonate another person or business;
• use the Service to send unsolicited bulk messages (spam) to clients or other third parties;
• use the Service in violation of any applicable law, including export control, sanctions, anti-money-laundering, or tax laws.

We may suspend or terminate accounts that violate this section. In serious cases, we may report violations to law enforcement.

7. AI features

The Service includes AI-powered features (the AI Assistant, scan/OCR, AI logo generation, AI-assisted invoice fields, etc.).

When you use these features, content you submit (prompts, document images, invoice text) is sent to our AI processor, Anthropic, PBC, for processing. Anthropic does not use customer content to train its models. See our Privacy Policy for details.

AI outputs are suggestions, not advice. They are not legal advice, tax advice, or accounting advice. You are responsible for reviewing all AI-generated content before sending an invoice, filing a tax return, or making any business decision. We make no guarantee that AI outputs are accurate, complete, or appropriate for your specific situation.

If an AI feature returns an output that you believe is harmful, inaccurate, or inappropriate, please report it to privacy@primeinvoiceing.com.

8. E-invoicing and tax compliance

The Service allows you to generate and (on the Max plan) submit electronic invoices in formats required by various government systems (Factur-X, KSeF, XRechnung, FatturaPA, Peppol BIS, e-Factura, etc.).

You are solely responsible for compliance with any e-invoicing or tax mandate that applies to your business. Specifically:

• you are responsible for determining whether your jurisdiction requires e-invoicing and in what format;
• you are responsible for the accuracy of all data on each e-invoice (parties, amounts, tax rates, identifiers);
• you are responsible for the timely submission of e-invoices to applicable government systems;
• the Service is a tool that helps you comply; it does not guarantee compliance.

We use Storecove B.V. as our compliance API partner for direct e-invoice submission. Storecove is responsible for transmission to government systems; we are responsible for generating valid XML and forwarding it to Storecove.

If a government system rejects an e-invoice you submit, we will display the validation error so you can correct and resubmit. We are not liable for rejections caused by incorrect or incomplete data you provide.

9. Service availability and changes

9.1 Availability

We aim to keep the Service available 24/7, but we do not guarantee uninterrupted access. Planned maintenance, security incidents, third-party outages (Supabase, Vercel, Stripe), and force majeure events may cause downtime.

We do not currently offer a service-level agreement (SLA) on Free, Starter, or Pro tiers. Max-tier customers may receive an SLA addendum on request.

9.2 Changes to the Service

We may add, change, or remove features at any time to improve the Service. If we materially reduce or remove a feature you rely on, we will notify paid subscribers in advance and offer a fair remedy (e.g., a partial refund or alternative feature).

9.3 Beta features

From time to time we may release features marked "beta," "preview," or "experimental." These features are provided as-is, may change or be removed without notice, and are excluded from any service guarantees in these Terms.

10. Intellectual property

10.1 Our IP

The Service, including its design, code, templates, logos, copy, and underlying technology, is owned by RadianPixelApps and is protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms, for the duration of your use.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any part of the Service without our prior written consent — except for your own use of templates and outputs as intended by the Service.

10.2 Templates and outputs

You may use invoice templates, generated logos, and other outputs of the Service for your own business purposes (sending invoices, branding your business, etc.) without further attribution. You may not redistribute the templates themselves as a stand-alone product or service.

10.3 Feedback

If you send us feedback, ideas, or suggestions about the Service, we may use them without obligation to you. You agree that such feedback is not confidential and that we may incorporate it into the Service.

11. Suspension and termination

11.1 Termination by you

You may stop using the Service or delete your account at any time through Settings, or by emailing privacy@primeinvoiceing.com.

11.2 Termination by us

We may suspend or terminate your account, with or without notice, if:

• you materially breach these Terms (including the Acceptable Use rules in Section 6);
• payment for a paid Subscription fails and is not cured within 14 days;
• we are required to do so by law or by a court order;
• we reasonably believe your use of the Service exposes us, other users, or third parties to legal or security risk.

We will give reasonable notice and an opportunity to cure when feasible, except in cases of serious violation or imminent risk.

11.3 Effect of termination

On termination:

• your right to use the Service ends immediately;
• you will have a reasonable period (at least 30 days) to export your Customer Content unless termination is for serious abuse;
• we will delete your Customer Content according to our Privacy Policy (30-day soft-delete then permanent purge, except for tax and billing records retained for 10 years under Romanian Accounting Law no. 82/1991);
• accrued but unpaid fees become immediately due;
• any provisions of these Terms that by their nature should survive termination (Sections 5, 10, 12, 13, 14, 15, 16, 17, 18) survive.

12. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation.

We do not warrant that:

• the Service will be error-free or always available;
• defects will be corrected;
• AI outputs are accurate, complete, or fit for any particular purpose;
• e-invoices generated by the Service will be accepted by every government system in every situation;
• the Service will meet your specific tax, accounting, or legal compliance requirements without your own review.

The Service does not provide legal, tax, or accounting advice. Consult a qualified professional for advice specific to your situation.

Nothing in this section limits any warranty that cannot be excluded by law (including consumer rights under Romanian and EU law for users acting as consumers).

13. Limitation of liability

To the maximum extent permitted by law:

• Excluded damages. We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data (beyond what restoration from our backups can recover), business interruption, or loss of goodwill, even if we were advised of the possibility.
• Liability cap. Our total aggregate liability arising from or related to these Terms or the Service is limited to:
  • for paid Subscribers: the fees you paid us in the 12 months preceding the event giving rise to the liability;
  • for Free Tier users: EUR 100.

These limitations apply regardless of the legal theory (contract, tort, strict liability, statute, etc.).

These limitations do not apply to:

• liability that cannot be excluded or limited by applicable law (including, for consumers, statutory rights under Romanian and EU law);
• death or personal injury caused by our negligence;
• gross negligence or intentional misconduct;
• breach of confidentiality or data protection obligations to the extent prohibited by GDPR.

14. Indemnification

You agree to indemnify, defend, and hold harmless RadianPixelApps and its founders, employees, and agents from any third-party claim, loss, damage, or expense (including reasonable legal fees) arising from:

• your Customer Content;
• your use of the Service in violation of these Terms or applicable law;
• invoices, estimates, or other documents you generate and send to your clients via the Service;
• your tax, accounting, or e-invoicing compliance failures.

We will notify you of any such claim and you agree to cooperate in our defense. We may, at our option, assume sole control of the defense.

15. Governing law and disputes

15.1 Governing law

These Terms are governed by the laws of Romania, without regard to its conflict-of-laws principles. The UN Convention on Contracts for the International Sale of Goods does not apply.

15.2 Jurisdiction

For business customers (those acting in the course of a trade, business, craft, or profession), the courts of Satu Mare County, Romania have exclusive jurisdiction over any dispute arising from or related to these Terms or the Service.

For consumer customers in the EU, mandatory consumer protection law in your country of residence applies, and you may bring claims in the courts of your habitual residence as permitted by Regulation (EU) 1215/2012.

15.3 Online dispute resolution (EU consumers)

The European Commission provides an Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. We are not currently obliged to use this platform but list it for your awareness.

16. Changes to these Terms

We may update these Terms from time to time. When we make a material change:

• we will update the "Last updated" date at the top;
• we will notify registered users by email at least 30 days before the change takes effect;
• continued use of the Service after the effective date constitutes acceptance of the updated Terms.

If you do not agree with the change, you must stop using the Service before the effective date and may cancel your Subscription as described in Section 4.4.

17. General

17.1 Entire agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any plan-specific terms or order forms, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.

17.2 No waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right. A waiver must be in writing to be effective.

17.3 Severability

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be replaced with an enforceable one that most closely matches its original intent.

17.4 Assignment

You may not assign these Terms or your account to anyone without our written consent. We may assign these Terms to a successor entity in connection with a merger, acquisition, or sale of assets, with notice to you.

17.5 Force majeure

Neither party is liable for failure to perform due to circumstances beyond its reasonable control (natural disasters, war, civil unrest, governmental action, infrastructure outages, pandemics, etc.).

17.6 No agency

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.

17.7 Notices

We may give you notices by email (to the address on your account) or by posting on the Service. You may give us notice by emailing privacy@primeinvoiceing.com.

18. Contact

RadianPixelApps SRL Strada București nr. 32, Ardud, Județul Satu Mare, Romania Email: privacy@primeinvoiceing.com

These Terms are provided in English. If you read a translated version, the English version controls in case of conflict.